{"id":6523,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T14:40:42","guid":{"rendered":"https:\/\/petalane.ch\/faqs\/"},"modified":"2025-09-09T09:44:17","modified_gmt":"2025-09-09T07:44:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/staging.petalane.ch\/fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row et_full_width=\u00a0\u00bbtrue\u00a0\u00bb et_row_padding=\u00a0\u00bbtrue\u00a0\u00bb parallax=\u00a0\u00bbcontent-moving\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1726776860327{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-color: #FFE5E5 !important;background-position: center;background-repeat: no-repeat;background-size: cover !important;}\u00a0\u00bb][vc_column et_column_color=\u00a0\u00bbet-light-column\u00a0\u00bb][vc_row_inner][vc_column_inner et_column_color=\u00a0\u00bbet-light-column\u00a0\u00bb offset=\u00a0\u00bbvc_col-lg-4 vc_col-md-6&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1744561710474{margin-top: 20px !important;}\u00a0\u00bb]\n<h1 style=\"color: #333;\">FAQs<\/h1>\n<h4 style=\"color: #333;\"><\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1579116490670{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<h3>Exp\u00e9dition et livraison<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbOffrez-vous la livraison gratuite ?\u00a0\u00bb tab_id=\u00a0\u00bb1522322738673-aea3abb5-b800fe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Oui, nous offrons la livraison gratuite pour les commandes sup\u00e9rieures \u00e0 100 CHF. B\u00e9n\u00e9ficiez de la livraison gratuite sur les achats admissibles ![\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbCombien \u00e7a co\u00fbte?\u00a0\u00bb tab_id=\u00a0\u00bb1522322738697-88e8c59b-62ccfe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Les frais d&rsquo;exp\u00e9dition varient en fonction de l&rsquo;adresse d&rsquo;exp\u00e9dition et du pays destinataire (par ex. Suisse ou \u00e9tranger). Les frais exacts sont calcul\u00e9s dans le panier apr\u00e8s avoir saisi l&rsquo;adresse de livraison.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbEst-ce que nous livrons \u00e0 l&apos;international ?\u00a0\u00bb tab_id=\u00a0\u00bb1522322884722-77aa01b6-d3ecfe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Oui, nous exp\u00e9dions nos produits dans toute l&rsquo;UE, au Royaume-Uni, au Canada et dans d&rsquo;autres pays. Si une destination d&rsquo;exp\u00e9dition n&rsquo;est pas propos\u00e9e, cela sera indiqu\u00e9 dans le processus de checkout du panier. Veuillez noter que les frais d&rsquo;exp\u00e9dition n&rsquo;incluent pas la TVA locale, les droits de douane et les \u00e9ventuels frais administratifs de traitement de la part des autorit\u00e9s douani\u00e8res et\/ou du partenaire de transport. De tels frais vous seront factur\u00e9s localement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbAvez-vous tout dans votre propre entrep\u00f4t ?\u00a0\u00bb tab_id=\u00a0\u00bb1736416612786-33fec9f1-9d6b\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Oui &#8211; notre entrep\u00f4t central est situ\u00e9 en Suisse et tous les articles sont toujours pr\u00eats \u00e0 \u00eatre exp\u00e9di\u00e9s imm\u00e9diatement.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1579116498597{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<h3>Paiement<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbQuels modes de paiement sont accept\u00e9s ?\u00a0\u00bb tab_id=\u00a0\u00bb1555532166627-d18a27a7-6515&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Nous acceptons TWINT et tous les principaux fournisseurs de cartes de cr\u00e9dit comme Mastercard, Visa ou American Express.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbO\u00f9 puis-je trouver une copie de ma facture ?\u00a0\u00bb tab_id=\u00a0\u00bb1736416800735-3df5bb07-f966&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Vous trouverez votre copie de la facture dans la section \u00ab\u00a0Mon compte\u00a0\u00bb sous les commandes. Le document PDF peut \u00eatre t\u00e9l\u00e9charg\u00e9 ou imprim\u00e9.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1579116504661{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<h3>Exp\u00e9dition et retours<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbPuis-je \u00e9changer un article ?\u00a0\u00bb tab_id=\u00a0\u00bb1744895509453-6205b09b-ad1b\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Oui, ce n&rsquo;est pas un probl\u00e8me. Vous avez <strong>7 jours \u00e0 compter de la r\u00e9ception de l&rsquo;<\/strong> article pour l&rsquo;\u00e9changer. L&rsquo;<strong>article ne doit pas avoir \u00e9t\u00e9 port\u00e9 et doit \u00eatre en parfait \u00e9tat<\/strong>. L&rsquo;id\u00e9al est de nous envoyer un petit e-mail \u00e0 l&rsquo;avance afin que nous puissions mettre de c\u00f4t\u00e9 votre nouvelle taille souhait\u00e9e. Envoyez-nous l&rsquo;article dans son emballage d&rsquo;origine &#8211; vous trouverez l&rsquo;adresse de retour <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/staging.petalane.ch\/fr\/retours-de-marchandises\/\" target=\"_blank\" rel=\"noopener\">ici<\/a><\/span>. Nous vous renverrons votre nouvelle taille d\u00e8s r\u00e9ception de votre colis.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbCombien de temps ai-je pour retourner ma commande ?\u00a0\u00bb tab_id=\u00a0\u00bb1554865954832-7b4f4f32-3205&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Vous disposez d&rsquo;un <strong>d\u00e9lai de 7 jours \u00e0 compter de la r\u00e9ception des articles<\/strong> pour vous r\u00e9tracter et renvoyer les articles.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbQuelles conditions doivent \u00eatre respect\u00e9es pour un retour ?\u00a0\u00bb tab_id=\u00a0\u00bb1554865954888-c3d499b3-2d6e\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Les articles doivent \u00eatre <strong>intacts<\/strong>, <strong>ne pas avoir \u00e9t\u00e9 port\u00e9s<\/strong> et \u00eatre dans leur <strong>emballage d&rsquo;origine non endommag\u00e9<\/strong>. Vous trouverez plus de d\u00e9tails sur la politique de retour <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/staging.petalane.ch\/fr\/retours-de-marchandises\/\" rel=\"noopener\">ici<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbQui prend en charge les frais de retour ?\u00a0\u00bb tab_id=\u00a0\u00bb1554865954966-a58332cc-34e7&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<strong>Les frais de retour<\/strong> sont \u00e0 votre charge. Les retours sont \u00e0 votre risque.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbComment puis-je obtenir mon remboursement ?\u00a0\u00bb tab_id=\u00a0\u00bb1554865955032-f07c32a3-1c21&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Vous pouvez choisir un <strong>bon d&rsquo;achat<\/strong> ou un <strong>remboursement<\/strong> une fois que nous avons re\u00e7u et inspect\u00e9 le retour.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=\u00a0\u00bbtrue\u00a0\u00bb et_row_padding=\u00a0\u00bbtrue\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}\u00a0\u00bb][vc_column][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column_inner offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-6&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbpostline-large accent-color fancy-title\u00a0\u00bb]\n<h6>Contacter<\/h6>\n[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<h2>Vous avez encore des questions ?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u00a0\u00bbvc_col-lg-3&Prime;]\t\t<div id=\"et-button-6abc8e347ec60\" class=\"et_btn_align_center animation bottom-to-top\">\n\t\t\t<a href=\"https:\/\/petalane.ch\/contact\/\" class=\" et_btn button et_btn_md solid color-  arrow-enabled \"  role=\"button\" title=\"Contact Us\" ><span>Contactez-nous<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\r\n\t width=\"30px\" height=\"18px\" viewBox=\"0 0 30 18\" enable-background=\"new 0 0 30 18\" xml:space=\"preserve\">\r\n<path class=\"handle\" d=\"M20.305,16.212c-0.407,0.409-0.407,1.071,0,1.479s1.068,0.408,1.476,0l7.914-7.952c0.408-0.409,0.408-1.071,0-1.481\r\n\tl-7.914-7.952c-0.407-0.409-1.068-0.409-1.476,0s-0.407,1.071,0,1.48l7.185,7.221L20.305,16.212z\"\/>\r\n<path class=\"bar\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1,8h28.001c0.551,0,1,0.448,1,1c0,0.553-0.449,1-1,1H1c-0.553,0-1-0.447-1-1\r\n\tC0,8.448,0.447,8,1,8z\"\/>\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row et_full_width=\u00a0\u00bbtrue\u00a0\u00bb et_row_padding=\u00a0\u00bbtrue\u00a0\u00bb parallax=\u00a0\u00bbcontent-moving\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1726776860327{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-color: #FFE5E5 !important;background-position: center;background-repeat: no-repeat;background-size: cover !important;}\u00a0\u00bb][vc_column et_column_color=\u00a0\u00bbet-light-column\u00a0\u00bb][vc_row_inner][vc_column_inner et_column_color=\u00a0\u00bbet-light-column\u00a0\u00bb offset=\u00a0\u00bbvc_col-lg-4 vc_col-md-6&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1744561710474{margin-top: 20px !important;}\u00a0\u00bb] FAQs [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1579116490670{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Exp\u00e9dition et livraison [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbOffrez-vous la livraison gratuite ?\u00a0\u00bb tab_id=\u00a0\u00bb1522322738673-aea3abb5-b800fe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Oui, nous offrons la livraison [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6523","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"FAQs Exp\u00e9dition et livraison Offrez-vous la livraison gratuite ? Oui, nous offrons la livraison gratuite pour les commandes sup\u00e9rieures \u00e0 100 CHF. B\u00e9n\u00e9ficiez de la livraison gratuite sur les achats admissibles ! Combien \u00e7a co\u00fbte? Les frais d\u2019exp\u00e9dition varient en fonction de l\u2019adresse d\u2019exp\u00e9dition et du pays destinataire (par ex. Suisse ou \u00e9tranger). Les frais\" \/>\n\t<meta name=\"robots\" content=\"noindex, nofollow, max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" content=\"jWpdQS8BGoqmp8uh1EZD1ZViG0bpMV988mUcRqm4wtE\" \/>\n\t<meta name=\"p:domain_verify\" content=\"b393ec8cc7f94f0cd8983a39bcd16ca4\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/staging.petalane.ch\/fr\/faqs\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2\" \/>\n\t\t<meta property=\"og:locale\" content=\"fr_FR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Petalane. - Fleurissez magnifiquement avec Petalane.\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"FAQs - Petalane.\" \/>\n\t\t<meta property=\"og:description\" content=\"FAQs Exp\u00e9dition et livraison Offrez-vous la livraison gratuite ? Oui, nous offrons la livraison gratuite pour les commandes sup\u00e9rieures \u00e0 100 CHF. B\u00e9n\u00e9ficiez de la livraison gratuite sur les achats admissibles ! Combien \u00e7a co\u00fbte? Les frais d\u2019exp\u00e9dition varient en fonction de l\u2019adresse d\u2019exp\u00e9dition et du pays destinataire (par ex. Suisse ou \u00e9tranger). 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